Why the patient's contact details must be up to date
Patients receive all tracking information by email. All contact from our partner couriers and the Healistic team happens by email, so it's important the patient's email address is current.
đď¸ Note: The patient's mobile number matters too. Some couriers send SMS updates and may need to contact the patient directly at the point of delivery.
Tracking an order's status in the web app
You can see when a patient has scheduled their delivery within the order details in the web app.
Requesting exact tracking details
If you need exact tracking details, such as the delivery time slot, you'll need to request this from the Healistic team directly.
Email [email protected] to request tracking details, including the patient or order details so we can locate it. We'll forward the exact tracking information to you within 1 hour during operating hours.