Skip to main content

Failed Delivery – What Happens Next

What to expect if a delivery attempt is unsuccessful, depending on your chosen courier.

Royal Mail

  1. Check your delivery notification. On the day of delivery, Royal Mail sends you a time slot. If it is not suitable, you can arrange to have your medication left in a safe place or delivered through your letterbox. Do this via the Royal Mail website using your tracking code and postcode.

  2. If you miss your delivery, a reattempt will be made automatically. The number of reattempts depends on the courier and how long they've had possession of the parcel, typically 2 to 3 attempts in total before the order is treated as delayed.

  3. If all reattempts are unsuccessful, your order will be returned to your local Royal Mail depot. Collection may be available from the depot. Visit the Royal Mail website for further instructions.

🗒️ Note: Once your order has been dispatched, your delivery address cannot be changed.

DPD

  1. Look out for your PIN code. You will receive a 4-digit PIN code by text and email on the day before delivery and again on the day itself. You must provide this code to the driver at the point of handover.

  2. Make sure someone is present to accept the delivery. If you cannot be there, another adult aged 18 or over can accept on your behalf, provided they have the PIN code and can confirm the recipient name.

  3. If your delivery is missed, a reattempt will be made automatically. The number of reattempts depends on the courier and how long they've had possession of the parcel, typically 2 to 3 attempts in total before the order is treated as delayed.

🗒️ Note: If you have specific delivery instructions, add these to the delivery notes at the time of payment. Delivery addresses cannot be changed once your order has been dispatched.

🗒️ Note: DPD is the only available courier for prescriptions containing Schedule 2, 3, 4, or 5 controlled medications, due to legal and compliance requirements.

Healistic Same-Day Delivery (London)

If you miss your delivery, your medication will be returned to the pharmacy. You will be sent a new link to reschedule your delivery.

💡 Tip: Provide a UK phone number when entering your delivery details. Our rider may need to call you on arrival, and international numbers can prevent this from working.

💡 Tip: If you have specific delivery instructions, add them to the delivery notes so the rider can follow them on arrival.

Related Articles
Did this answer your question?