Before dispatch: amending the address via the patient's link
It's best for the patient's address to be correct at the point you issue the prescription. Once issued, the link sent to the patient lets them amend the existing address or enter a new one for delivery.
After dispatch: what happens if the address needs to change
Once an order has left the pharmacy, the address can no longer be amended.
Contact Healistic to request the address correction. Either the patient or the clinician can do this. If no one does, this also happens automatically once all delivery attempts have been used up unsuccessfully.
The order is sent back to our pharmacy.
The pharmacy re-labels it with the new address and redispatches it the same day, at no extra cost.
đď¸ Note: This process is the same for Schedule 2-5 controlled medications as it is for standard prescriptions.