Before you start
Have the following ready before you begin:
A government-issued photo ID. Accepted documents:
Passport or UK driving licence (recommended)
CitizenCard
Post Office PASS card
Biometric residence permit
Young Scot Card
A device with a working camera. A smartphone is recommended for identity verification.
Your prescriber registration number (GMC, NMC, GPhC, or equivalent)
A valid email address
🗒️ Note: Healistic is for private clinical practice only. It is not connected to the NHS e-prescribing network.
Step 1: Create your account
There are three ways to get access:
Go to https://prescriber.healistic.net/signup and create your account.
You will receive a verification email to activate your login. Skip to Step 2.Or open the invitation email sent by your clinic manager.
Your clinic manager adds your email under "Invite User To Clinic". Click the onboarding link in the email to create your account and set your password.Or book a demo on the Healistic website.
The Healistic team will create your account and walk you through the platform.
💡 Tip: If you were invited by your clinic and cannot find the email, check your junk or spam folder.
Step 2: Verify your identity
Identity verification is a mandatory one-time step that activates your prescribing permissions. It is completed through Yoti, a third-party identity verification service embedded in the platform.
💡 Tip: Completing verification on your smartphone is faster than on a desktop, as it avoids browser camera permission steps.
See Identity Verification — What We Check and Why for the full step-by-step process.
Step 3: Wait for identity approval
The Healistic team reviews and approves your submission. You will receive a confirmation email when your account is fully activated and ready to prescribe.
🗒️ Note: Your prescriber details are captured during account creation. There is nothing further to set up while you wait.
Step 4: Issue your first prescription
Click "Add Prescription" from your dashboard.
This opens the prescription form.Enter the patient's details or search for an existing patient.
Fill in the patient's details manually, or use patient search to find an existing record. Complete the clinic information fields before continuing.Add the prescription items.
Search for the medication and select the strength, form, dose, frequency, and quantity. Add any directions or instructions for the patient. Repeat for each item if prescribing more than one medication.Set Payment and Delivery options.
Select who will pay for the prescription:Patient — the patient pays directly.
Clinic — the order is invoiced to the clinic. No payment is taken from the patient.
You can also enable:
Omit prescription fee — the patient is not charged the clinic's additional prescription fee for this prescription.
Take payment over the phone — the Healistic team will call the patient to take payment details.
Under Patient Consent, confirm the patient consents to receiving text messages (for the payment link and delivery updates) and to their data being processed by Healistic for prescription issuing, payment, and delivery.
Review and sign the prescription.
Your prescriber details and signature are applied automatically. The prescription is sent to the connected pharmacy once signed. You do not need to select or contact a pharmacy.
🗒️ Note: Pharmacy routing is managed by Healistic. Prescriptions are automatically directed to the appropriate connected pharmacy once signed.
See Creating a New Prescription for the full step-by-step walkthrough, and How Patient Payments Work on Healistic for payment details.
What happens next
After you sign the prescription:
The pharmacy receives it instantly and begins processing.
The patient receives a notification and can track their order.
You can track the prescription status from your dashboard.
Delivery is within 2 hours in Greater London and 24 hours across the rest of the UK.
🗒️ Note: If a prescription requires clarification, the pharmacy contacts you directly. You will be notified in the platform and by email.
Getting help
Contact the Healistic team directly or use the chat or contact form on the website.
Email: [email protected]
Phone: +44 20 3695 6288
Chat: available on the Healistic website
Contact form: healistic.net/contact-us
The team is available Monday to Friday 09:00–19:00 and Saturday 09:00–17:00.