Update Your Clinic or Account Information - For Prescribers and Clinics

Clinic information we update for you

Your Clinic Information appears on the prescriptions you issue, so the Healistic team keeps it accurate for you. Email support to change any of these details:

Clinic name
Email address
Phone number
Clinic address, city, and postal code

🗒️ Note: The invoice email is the one detail in this section you can set yourself. Enter it in the Invoice email field and select Save invoice email.

Account information we update for you

Your Account Information is your prescriber profile, which also appears on the prescriptions you issue. Email support to change any of these details:

Title
First name and last name
GMC or HCPC number
Role

Request a change

To update your clinic or account information, get in touch with the support team by email.

Email the support team at [email protected]
Tell us which detail you would like to change.
Include the new details, so we can update them for you.

What you can change yourself

You do not need to contact support for everything. From the Settings page, you can manage these at any time:

Your password, in the Change Password section
Two-factor authentication, in the Two-Factor Authentication section
Your clinic's invoice email, in the Clinic Information section
Prescription fees, your bank account, and payment settings
Controlled drug prescribing, including your CD PIN and ICB details

💡 Tip: The support team is available Monday to Friday, 09:00–19:00, and Saturday, 09:00–17:00. You can also call +44 20 3695 6288, or use the live chat and contact form at healistic.net/contact-us.