Account types on Healistic
Every user on a clinic account is set up as one of two account types when they are invited or sign up:
Prescriber — for doctors, nurses, and other clinicians authorised to issue prescriptions in the UK.
Assistant — for clinic managers, practice administrators, and other non-prescribing staff.
Only Prescriber accounts complete identity verification, since this is what activates prescribing permissions. See Identity Verification – What We Check and Why for the full process.
What each role can do
Prescriber and Assistant accounts have the same access to the platform. The only difference between them is prescribing:
Prescriber accounts can issue prescriptions once identity verification is approved.
Assistant accounts cannot issue prescriptions, but can otherwise do everything a Prescriber can, including inviting and removing team members, viewing every prescription issued under the clinic account, updating clinic information, and managing billing and payment settings.
🗒️ Note: There is no separate owner or admin role on a clinic account. Every user, regardless of account type or who created the account, has equal permissions.
Changing a user's role
You cannot change an existing user's account type from Prescriber to Assistant, or from Assistant to Prescriber.
To switch a team member's role, remove their existing account and set up a new one with the correct account type:
Remove the existing account. See Removing a Team Member From Your Clinic to request this from the Healistic team.
Send a new invitation with the correct account type. See Onboarding a New Team Member and select Prescriber or Assistant as needed.
Alternatively, ask the Healistic team to create the new account for you after the existing one is removed.
💡 Tip: The support team is available Monday to Friday, 09:00–19:00, and Saturday, 09:00–17:00. You can also call +44 20 3695 6288, or use the live chat and contact form at healistic.net/contact-us.