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Choosing Payment and Delivery Options

How to set who pays for a prescription and confirm the patient's consent.

Payment & Delivery is the last of the four sections in the prescription form, alongside Patient Information, Clinical Information, and Prescription Items. To reach it, select Prescriptions in the left-hand menu, then Create Prescription (or open an existing prescription to amend), and complete the first three sections.

Choose who pays

  1. Set Payment by to answer who will pay for this prescription.

    • Patient: the patient receives a notification requesting payment, and delivery is arranged once it is paid.

    • Clinic: the clinic covers the cost and the patient is contacted only to arrange delivery.

Adjust the prescription fee and phone payment

  1. Turn on "Omit prescription fee" to waive the clinic fee. When this is on, the patient is not charged the clinic's additional prescription fee.

  2. Turn on "Take payment over the phone" if the patient prefers. The Healistic team calls the patient and takes their payment details. This is useful for patients with limited access to technology.

Confirm patient consent

Patient Consent is required before you can issue.

  1. Confirm Patient consents to text messages

    This covers texts to the patient's mobile for the payment link and delivery information.

  2. Confirm Patient consents to data processing

    This covers Healistic processing the patient's data for prescription issuing, payment and delivery.

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